Please note: A mirror is a fragile product, we do everything to secure it. Sometimes, events that are beyond our control make it impossible to guarantee. If it arrived and got damaged during transportation, we send the required part or replace the entire set immediately. Whatever the issue is, you can contact us for help anytime.
At Mi-Mirror, we strive to ensure that every item you receive meets our high-quality standards. However, we understand that sometimes things might go awry during transit. If you ever receive an item with a quality issue or if it doesn’t match your order, please know that we are committed to you – our customer – 100%. We’re here to help and make things right.
Our Commitment to Quality:
Before any item leaves our warehouse, we carefully inspect and double-check each detail to ensure it’s in perfect condition. We even use specially designed damage-safe casing to safeguard your purchase during shipment. This dedication to quality has proven to be highly effective, and we take pride in it.
What to Do If There’s an Issue:
In the unlikely event that you receive a damaged item or one that doesn’t match your order, please don’t worry. We have a simple process in place to assist you promptly:
Step 1: Reach Out to Us
Contact our customer support team right away through email at ben@mi-mirror.com. It’s essential to notify us as soon as possible so that we can provide you with the best possible solution.
Step 2: Share the Details
In your email, please include the following information and any relevant attachments:
Photograph(s)/Video(s) showcasing the damage or quality issue you encountered with the item.
A photograph of how the package appeared when you received it (front and back view of the carton).
Picture of the shipping label attached to the package.
Step 3: Describe the Problem
Along with the visual evidence, take a moment to describe the problem you experienced with the item. Your input will help us better understand the issue and serve you more effectively.
Our Promise to You:
Once we receive your email, our support team will get straight to reviewing your case. We will shortly get back to you with clear guidance on how we can proceed with a complete resolution.
Putting Your Satisfaction First:
At Mi-Mirror, your satisfaction is our top priority. While our return policy may not apply in this specific situation, we are fully committed to providing you with the best possible support and technical assistance. If the issue is due to a manufacturing defect or a problem during shipping, we will cover all necessary costs to ensure you receive the correct and undamaged product you ordered.
Final Thoughts:
Please rest assured that we value your trust in our products and services. If you encounter any issues, remember that we are here to help. Initiate communication with us as soon as possible, and we will do everything in our power to make the situation right.
If you have any questions or need further assistance, don’t hesitate to contact our customer support team at info.mimirror@gmail.com.
Thank you for choosing Mi-Mirror. We appreciate your business and look forward to providing you with the best possible experience.
After payment processing, your order will be refunded with 10% cancellation fee, if it’s cancelled within 24 hours of purchase. Please email us at ben@mi-mirror.com if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 25% cancellation fee is applied. We will NOT accept order cancellation request if the orders have already been shipped.
