Damaged or Wrong Items Without “Free Return Guarantee”

At Mi-Mirror, we strive to ensure that every item you receive meets our high-quality standards. However, we understand that sometimes things might go awry during transit. If you ever receive an item with a quality issue or if it doesn’t match your order, please know that we are committed to you—our customer—100%. We’re here to help and make things right.

Our Commitment to Quality:
Before any item leaves our warehouse, we carefully inspect and double-check every detail to ensure it’s in perfect condition. As part of our commitment to transparency and excellence, we document the final product through detailed pictures and videos, which we share with you. This not only showcases the final result but also ensures that there are no surprises upon delivery. We take great pride in this process, as it reflects our dedication to quality and customer satisfaction. Additionally, we use specially designed damage-safe packaging to safeguard your purchase during shipment. This meticulous attention to detail has proven to be highly effective, and we are proud to deliver a superior experience.

What to Do If There’s an Issue:
In the unlikely event that you receive a damaged item or one that doesn’t match your order, please don’t worry. We have a simple process in place to assist you promptly:

1. Reach Out to Us:
   Contact our customer support team right away through email at ben@mi-mirror.com. It’s essential to notify us as soon as possible to ensure we can provide you with the best possible solution.

2. Share the Details:
   In your email, please include the following information and any relevant attachments:

   • Photograph(s)/Video(s) showcasing the damage or quality issue you encountered with the item.
   • A photograph of how the package appeared when you received it (front and back view of the carton).
   • Picture of the shipping label attached to the package.

3. Describe the Problem:
   Along with the visual evidence, take a moment to describe the issue you experienced with the item. Your input will help us better understand the problem and serve you more effectively.

Important Note:
Please note that our shipping insurance policies require that any claims related to damage during transit be filed within 15 days of delivery. This timeframe is essential for us to process the matter effectively with the carrier. We kindly ask for your understanding of this limitation, as it helps us work within the guidelines set by our insurance provider.

Our Promise to You:
Once we receive your email, our support team will review your case promptly. We will get back to you with clear guidance on how we can proceed with a complete resolution.

Putting Your Satisfaction First:
At Mi-Mirror, your satisfaction is our top priority. While our return policy may not apply in this specific situation, we are fully committed to providing you with the best possible support and technical assistance. If the issue is due to a manufacturing defect or a problem during shipping, we will cover all necessary costs to ensure you receive the correct and undamaged product you ordered.

Final Thoughts:
Please rest assured that we value your trust in our products and services. If you encounter any issues, remember that we are here to help. Initiate communication with us as soon as possible, and we will do everything in our power to make the situation right.

Thank you for choosing Mi-Mirror. We appreciate your business and look forward to providing you with the best possible experience.