Yes—we ship to most countries worldwide. Standard shipping is free on eligible orders. If you have any questions about delivery to your location, contact us at [email protected].
Yes. Our mirrors are fully customizable and bespoke, made-to-order.
You can read the full custom process here: https://mi-mirror.com/be-spoke-and-customized/
Please send any inquiries or claims by email to [email protected].
Our Customer Service team will review your request and reply with the next steps.
You can also reach us by phone at +1 206 9700 602, or use the Live Chat on our website.
LED Mirrors include a 5-year warranty on electronic components, including: LEDs, shaver points, sensors, drivers, ballasts, and the demister (anti-fog feature).
If needed, we’ll ship replacement components free of charge, with easy fitting instructions. If you choose to hire an electrician, the labor cost is your responsibility.
To start a claim, email [email protected] with your order number and photos/video.
If anything arrives damaged, we handle it fast. We’ll typically ask for delivery photos + packaging photos, then move straight to a solution (replacement part or replacement unit, depending on the case).
We pack our mirrors specifically to reduce transit risk, but shipping carriers can still mishandle packages—this is exactly why we have a clear damage process in place.
Yes—our checkout is secure and encrypted. We accept credit/debit cards, PayPal, and bank wire (where applicable).
If your payment doesn’t go through, please try a different card or contact your bank—sometimes it’s a simple security block.
Yes. Once your order ships, you’ll receive a tracking link by email.
If you don’t see it, check spam/junk first, then email [email protected] and we’ll resend it.
Yes. If you’re a trade professional, we recommend joining our Mi-Edge Trade Advantage Program for exclusive pricing and benefits: https://mi-mirror.com/trade-advantage-program/
Most Mi Mirror products are made-to-order, so the total time includes production + shipping.
Your estimated timeline appears in your price quote, or you can check directly with our team at [email protected].
Please note: carrier delays can happen, especially during peak seasons.
Yes. After your mirrors pass our QA (Quality Assurance) inspection, our team will send you photos and videos for confirmation before shipping.
Please review our Return Policy page for full details and eligibility.
Yes. We provide installation instructions and can guide you throughout the process.
For LED/electrical connections, we recommend using a licensed electrician if required in your area.
Yes. We offer a wide range of finishes on this page:
https://mi-mirror.com/finishes-and-materials/
If you’re matching a specific project finish, we can also produce a mirror tailored to your exact finish and design vision—just contact us at [email protected] with reference photos or specs.
