Frequently Asked Questions.
We ship worldwide!
YES - We can do a custom mirror according to your drawing or sample, such as custom shape, custom edge, and any more. Please contact us in advance.
If your item arrives damaged you must notify us within 3 days of receipt of the item(s). We will arrange a new item and we will send you a prepaid return label for the damaged mirror. We will also request that you provide photos of any damaged product, along with the product packaging.
We will ship your order the fastest, most reliable way possible to ensure your purchase arrives ready for you to enjoy. Current lead times to the USA with Standard shipping are 4-6 weeks at the moment. Expedited shipping can reduce the time to 3-6 weeks. Express shipping can reduce the time to 7-14 days.
If you want to return a product, please notify us by E-Mail of your intention to return an item, and the reason for the return. If you suspect a manufacturer's defect, please attach a photo of the defect. Include your name, order number, proof of purchase, and tell us if you would prefer a refund or store credit
We accept all major credit cards and Paypal Payments.
Absolutely. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
If you have any further questions or concerns, just go to the "Contact Us" page and send us an E-Mail. We are happy to chat with you anytime.